Peter Marcou trading as Cleanright (also referred to as “we” or “us” in this policy) provides Textile Cleaning services to customers primarily based in and around Norfolk, UK.
We are committed to maintaining the security of your data and respecting your privacy. Please read this notice carefully so that you understand your rights in relation to your personal data. This policy provides you with information about:
- what personal data we collect
- how we use your data
- how we ensure your privacy is maintained
- your legal rights relating to your personal data
- in person
- by telephone
- online at www.cleanrightgroup.co.uk
What personal data do we collect?
Personal data means any information that can be used to identify directly or indirectly a specific individual. We may collect your data from a variety of sources, including:
- Personal data you give us in person or by telephone
- Personal data we collect from our website
The personal data that we may collect and process may consist of, but is not limited to, names, email and postal addresses, contact numbers, employer or company details, postal locations, information about your premises (e.g. layout and furnishing) and payment transaction details.
All of the personal data that we collect is stored in our office or within our email system in the UK.
What do we use your data for?
We collect, process and disclose your personal data only for specific and limited purposes. These include:
- to provide you with textile cleaning services
- to assess and handle any complaints
- to develop and improve our services and communication methods
- to communicate information to you
- to authenticate the identity of individuals contacting us
- for internal training and quality assurance purposes
- to understand and assess the interests and needs of our customers
- to improve our current products and services, and develop new ones
Where appropriate, we will ask for your consent to process your personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.
We also process your personal data when we have a legal obligation to perform such processing, e.g. tax or local authority obligations.
Who will it be shared with?
We only share your data with our third-party service providers to provide you with our services or in relation to the other purposes listed above. Our third-party service providers will only have access to personal data needed to perform their functions and will not use it for other purposes. In addition, they must also process this personal data in accordance with the GDPR and other applicable data protection laws and regulations.
We do not use any personal data for marketing purposes.
How long do we keep your data?
We will only retain your personal data for as long as is necessary to provide you with our services at the point of request or at a future time, unless a longer retention period is required by legal or regulatory reasons.
Where we have no legitimate business need to retain your personal data, we will either delete or anonymise it.
What are your rights?
Where we process your personal data, GDPR gives you some rights over how the data is processed. These include:
- * the right to clear and transparent information about what data we collect and how it is used
- * the right to access, correct or update your personal data at any time
- * the right to move, copy or transmit your personal data elsewhere
- * the right to request that we delete your data (under certain circumstances)
- * the right to restrict processing of your personal data(under certain circumstances)
- * the right to object to certain types of processing, including for direct marketing
- * the right to withdraw consent to for us hold your personal data
Further information and advice about your rights can be obtained from the Information Commissioner’s Office (ICO) at www.ico.org.uk
Norwich NR20 3JU
This notice was last updated on 23rd March 2019.